Circuit Management Technician

Location: 

Europa / Europe

Nato clearance: 

YES

Job description: 

LOCATION: Mons, Belgium
CLIENT: NATO
DURATION: until Dec 2019, with possible extensions
SALARY: Negotiable daily rate
SECURITY CLEARANCE: NATO Secret
STARTING DATE: 15 August 2019


DUTIES:
• Contribute to the support of network service requests
• Provide technical support for the network configuration management
• Ensure the update of network configuration management databases in accordance with the service request requirements and internal policies/priorities
• Ensure the consistency of the maintained network Databases
• Assess and align the compliance of network service requests with NATO standards and references
• Release the circuit and service orders and follow their implementation
• Interface to the CIS community for service configuration and request management issues
• Support the NCI Agency NSII Network Services Fulfilment Cell in the daily work related to service configuration and management support
• Update existing, or create new, documentation for the maintained solutions, e. g. drawings, Standard Operating  Procedures, User Guides
• Be able to provide internal/external training related to the Area of Responsibility when required
• Provide the support of exercises and trainings throughout NATO territory as required

Job requirements: 

• A diploma from a vocational school in a communications related subject or an equivalent of 2 years of work experience in the field of telecommunications
• Industry Certification from CISCO equal to a CISCO Certified Network Associate (CCNA) or it could be compensated by verified and relevant knowledge/experience
• Minimum 2 years’ experience in configuration management of digital networks and associated transmission systems to include switching systems in support of data , voice and video transfer
• Very good knowledge on developing network diagrams on MS Visio
• Good knowledge of ITIL v3 framework
• Good knowledge of Service Operation processes like Configuration Management (CM), Change Management and Incident Management
• Good knowledge of network routing and switching technologies
• Good knowledge of recent technological developments in communication management systems and LAN/WAN environments
• Good knowledge of CISCO UC Collaboration environment (CUCM, CUBE, SBC)
• Basic knowledge of Database Management
• Experience of preparing technical documentation and Standard Operating Procedures
• Good interpersonal skills and the ability to work as part of a team

DESIRABLE:
• Industry Certification from CISCO equal to a CISCO Certified Network
• Professional (CCNP) or it could be compensated by verified and relevant knowledge/experience
• 4 years’ experience in configuration management of digital networks and associated transmission systems (classified and unclassified) to include switching systems in support
• of data, voice and video transfer
• Good knowledge of CA Service Manager suite including CA CMDB
• Good knowledge of NATO network configuration management tools like: CAST+, SRTS, DCIS Activation Management, BMC ITSM
• Advanced experience of preparing technical documentation and contributing to Standard Operating Procedures/Instructions or Directives
• Knowledge of the technical support of NATO organization elements and existing NATO network architecture
• Strong communication skills and the ability to be concise in both written and verbal communications
• Prior experience of working in an international environment comprising both military and civilian elements